Something in the app is wrong
Tell us what you expected, what happened, and the screen you were on. A screenshot is useful if it does not contain private permit details.
Write to support →Direct support
A real inbox, not a support maze.
Questions, corrections and build problems go straight to the person making the app.
Email support@enchantmentstraverse.appChoose a support topic
A trail fact needs correcting
Send the fact, where you saw it, and a primary source if one exists. We would rather show a gap than publish an unsourced correction.
Write to support →The map or GPS looks wrong
Include your iPhone model, iOS version, app version/build, whether you were offline, and the approximate place on the route.
Write to support →What to include
The app version and build number appear at the bottom of More. Also include your iPhone model, iOS version, the steps that produced the problem, and whether it repeats. Please remove permit confirmation numbers and other private details from screenshots.
Trip Recording and location
Trip Recording does not start automatically. If you want a background track, tap Start and follow the iOS permission prompts. If it stops unexpectedly, check the app’s location permission in iOS Settings and include your battery mode and iOS version in the support note. Do not send a GPX unless it is needed to diagnose the issue and you are comfortable sharing the coordinates it contains.
Official permits and current conditions
The app is independent and cannot change a permit, confirm current trail conditions or make an official boundary determination. Use the official Recreation.gov permit page and the managing Forest Service district for current rules. For the live drive, use MileCheck road closures.
Not an emergency service
The app and this inbox are not monitored for emergencies. In an emergency, call 911 if service is available and use the emergency and backcountry communication plan you arranged before the trip.